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Payment & Delivery

Autosvs Technology("we" and "us") is the operator of (https://www.autosvs.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service. 1. General Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund. 2. Shipping Costs Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping costs to the customer. 3. Returns 3.1 Return Due To Change Of Mind Autosvs Technology will happily accept returns due to a change of mind as long as a request to return is received by us within 14 days of receipt of the item and is returned to us in the original packaging, unused, and in resellable condition. Return shipping will be paid at the customers' expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email. Autosvs Technology will refund the value of the goods returned but will NOT refund the value of any shipping paid. 3.2 Warranty Returns Autosvs Technology will happily honor any valid warranty claims, provided a claim is submitted within 14 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Autosvs Technology to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in-store credit (c) a replacement item sent to you (if stock is available) 4. Delivery Terms 4.1 Transit Time Domestically In general, domestic shipments are in transit for 2 - 7 days 4.2 Transit time Internationally Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout. 4.3 Dispatch Time Orders are usually dispatched within 1-14 business days of payment of the order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. 4.4 Change Of Delivery Address For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. 4.5 P.O. Box Shipping Autosvs Technology will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations. 4.6 Items Out Of Stock If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. 4.7 Delivery Time Exceeded If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. 5. Tracking Notifications Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. 6. Parcels Damaged In Transit If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps. 7. Duties & Taxes 7.1 Sales Tax Sales tax has already been applied to the price of the goods as displayed on the website 7.2 Import Duties & Taxes Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Autosvs Technology encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Autosvs Technology at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded. 8. Cancellations If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. 9. Insurance Parcels are insured for loss and damage up to the value as stated by the courier. 9.1 Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim. 9.2 Process for parcel lost in transit We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. 10. Customer service For all customer service inquiries, please email us at service@unichip-tec.com

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Returns & Refunds

Remarks Before Your Returns It is imperative that you should get the item installed by a registered auto-electrician. Whilst, all units are tried and tested before we dispatched, on some occasions they can get damaged in transit so it's advisable you get the designated installer to bench test the unit before fully installing which will save on labor costs. We will not be responsible for any installation costs/Onboard diagnostic checks or relevant costs such as transport/customs/time off work etc. If you've already one business partner of ours and when you proceed with on-site installation, the customer will not be responsible for any installation/labor costs until fully satisfied with the product. Upon leaving our certified installation center, all installation/labor costs will be non-refundable. Should an auto-electrician from our database of installers be chosen, this also applies. Although we may have a database of fitters, they are their own entity and have their own terms and conditions so please check with them prior to fitting. Return Policy of Autosvs Technology If you want to return an item, you can ship the item back to Autosvs Technology, for a full refund. For eligible Autosvs Technology products, you have up to 30 calendar days from the time you receive your item(s) to initiate a return. Items ineligible for a return include: - Opened Products - Autosvs Technology Feature Activators (products that enable additional features in vehicles) - Electronic Software Downloads - Software Up-to-Date Program Products (software upgrades) How to Return? * We Do accept refund, Must in original condition; * Buyers should take a responsibility for return postage; Ship your item to the specific address of Autosvs Technology. To ship your return item(s) to Autosvs Technology, sign in to online Order Status with your Autosvs Technology User Name and password. For offline orders, please contact our service managers or contact service@unichip-tec.com for any queries at any time. Once we receive the item(s), we will issue a refund and send you a Return Receipt confirmation email. Return Policy If you are not fully satisfied with your Autosvs Technology purchase, you can return your undamaged Autosvs Technology Product to the Autosvs Technology specific address, within 30 calendar days from shipment for a full refund. If you return your Autosvs Technology Product within 30 calendar days from shipment, you will not be charged a restocking fee. Your Autosvs Technology Product must be returned in the original packaging, including any accessories, manuals, and documentation. we do not provide a refund for shipping/installation labor etc. ALL INSTALLED PRODUCTS ARE SUBJECT TO 25+% RESTOCKING FEE WHOLESALE/DEALER ORDERS COMPANY CREDIT ONLY, others kindly refer to below with details. What if I have installed the products and found it is not satisfied with my request, what shall we DO? If you do not have an Autosvs Technology User Name or the item you've received is incorrect or damaged, contact Autosvs Technology Store Customer Service at service@unichip-tec.com Conditions of Return Goods   Technical problems with your new product If you're having trouble with your new Autosvs Technology product, please visit online Product Support or contact Autosvs Technology Technical Support before attempting a return. If Autosvs Technology Technical Support cannot resolve your issue, contact Autosvs Technology Store Customer Service service@unichip-tec.com for an exchange or return. Refunds Once we receive your item(s), a refund is initiated immediately. If you canceled a pickup item, and you were billed for the item, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method: Credit card refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account. Cash payments will be refunded in the form of a check from Autosvs Technology, which will be mailed to your billing address within 14 calendar days of receipt of the returned package. WHOLESALE ORDERS COMPANY CREDIT ONLY Return and refund status If you shipped your return to Autosvs Technology, you can visit online Order Status to view your up-to-date return and refund information. Exchange an item Item exchanges are subject to product availability. Custom-configured Autosvs Technology Products may not be eligible for exchange.

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Warranty Terms

Standard Business Terms and customer information I. Standard business terms 1 Basic precondition (1) The following business terms are applicable to all the contracts, which you conclude with us as a supplier (AUTOSVS TECHNOLOGY CO., LTD.) via the www.autosvs.com website. Unless otherwise agreed upon, the inclusion, if necessary, of your own conditions is ruled out. (2) A ‘consumer’ in the sense of the following regulations is every natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities. The term ‘businessman’ refers to every natural person, legal person, or legally responsible partnership that concludes a legal transaction in pursuance of his/her independent professional or commercial activity. 2 Conclusion of the contract (1) The subject matter of the contract is the selling of products. (2) On placing the product in question on our website, we provide you with a binding offer to conclude a sales agreement subject to the conditions specified in the item description. (3) The purchase agreement takes place via the online shopping cart system as follows: The products intended for purchase are moved to the "shopping cart". You can select the shopping cart using the appropriate buttons on the navigation bar and make changes there at any time. After calling up the “Checkout” page and entering the required personal data and payment and shipping conditions, all order information is then displayed again on the order summary page. If you used an instant payment system (e.g. PayPal / PayPal Express) to receive payments, you will either be guided to our online shop on the order summary page or forwarded to the web page of the instant payment provider. If you are forwarded to the instant payment system, choose and enter your details as appropriate. You will then be returned to the order summary page in our online shop. Before the order is sent, you can re-check all the data, change it (which can also be done via the internet browser’s ‘back’ function) or cancel the purchase transaction. By clicking the "Place order in conjunction with a liability to pay” button to submit the order, you declare acceptance of the order in a legally binding way by which the purchase agreement takes place. (4) You are not bound by your inquiries regarding the creation of an offer that has been conveyed to us. We supply you with a textual and binding offer (e.g. via e-mail), which you can accept within a period of 5 days. (5) The execution of the order and the sending of all the details necessitated by the conclusion of the contract take place via e-mail, in a partially automated manner. Consequently, you have to ensure that the e-mail address that you have deposited with us is the correct one and that the receipt of the respective e-mails is guaranteed. In particular, you have to ensure that the respective e-mails are not blocked by a SPAM filter. 3 Individually-designed products (1) You provide us with the appropriate information, text or data necessary to customize the goods via the online ordering system or via E-mail without undue delay after concluding the contract. Any potential specifications that we may issue regarding file formats are to be borne in mind. (2) You are obligated to ensure that you do not transfer data whose contents violate the rights of external parties (especially copyrights, rights to names, and trademark rights) or break existing laws. You explicitly free us from any and all claims related to this matter that may be raised by external parties. This also applies to the costs associated with any legal representation that may become necessary in this regard. (3) We do not check the transferred data for textual accuracy. In this respect, we assume no liability for errors. 4 Special agreements related to the offered payment methods (1) Validity check If we pay in advance, e.g. when paying an invoice or a debit note, your data will be forwarded to a credit pass for a validity check using a mathematical-statistic process in order to safeguard our authorized interests. We reserve the right to reject the mode of payment of an invoice or debit note on the basis of the results of the validity check. The deadline for the sending of the pre-notification has been shortened to 5 days before the due date. You are obligated to ensure that the account in question possesses sufficient covering funds on the due date. If a return debit note comes into play on account of a situation in which you defaulted on your obligation, you have to pay the incidental bank charge. 5 Right of retention, reservation of proprietary rights (1) You can only exercise a right of retention if the situation in question involves claims arising from the same contractual relationship. (2) The goods remain our property until the purchase price is paid in full. (3) If you are a businessman, the following conditions also apply: a) We retain ownership of the goods until all the claims arising from the ongoing business relationship have been settled in full. The goods subject to retention of title may not be pledged or transferred by way of security before ownership of the said goods changes hands. b) You can re-sell the goods within the framework of an orderly transaction. In this regard, you hereby cede all the claims amounting to the magnitude of the billing amount that accrues to you as a result of the re-selling operation to us, and we accept the cession. Furthermore, you are authorized to collect the claim in question. However, insofar as you do not discharge your payment obligations in an orderly fashion, we reserve the right to collect the claim ourselves. c) In a situation involving the combination and amalgamation of the goods subject to retention of title, we acquire co-ownership of the newly-formed item. This co-ownership corresponds to the ratio that exists between the invoice value of the goods subject to retention of title and the other processed items at the time of processing. d) If you make a request of this nature, we shall be obligated to release the securities that are due to us, to the extent that the realizable value of our securities exceeds the claim to be secured by more than 10%. We are responsible for selecting the securities to be released. 6 Warranty (1) The statutory warranty rights are applicable. (2) Despite the contents of the corresponding legal regulation, the warranty period for second-hand items amounts to a period of one year after delivery of the goods in question. The reduction in time-limit does not apply: - to damages culpably attributable to us arising from injury to life, limb or health and for other damages caused by wilful intent or gross negligence; - insofar as we have wilfully concealed the defect or accepted a warranty for the quality of the goods. (3) As a consumer, you are requested to promptly check the product for completeness, visible defects, and transport damage as soon as it is delivered, and promptly disclose your complaints to us and the shipping company in writing. Even if you do not comply with this request, it shall have no effect on your legal warranty claims. (4) Insofar as you are a business, the following difference applies to the aforementioned warranty regulations: a) It is understood that the details provided by us and the product description provided by the manufacturer are the only things that represent the properties and condition of the product in question. Other advertisements, blurbs, and statements issued by the manufacturer are not considered to be representative of the properties and condition of the said product. b) If the goods are found to be faulty, we shall reserve the right to repair the goods or deliver replacements. If the defect is not removed, you can demand a reduction in the price or withdraw from the contract at your discretion. The defect removal is applicable after a failed second attempt unless the circumstances prove otherwise, in particular, due to the nature of the object and/or defect or other conditions. In case of repair, we must not bear the additional costs, which arise from the transfer of the item to a place other than the place of fulfillment, as far as the transfer does not correspond to the intended use of the item. c) The warranty period amounts to a period of one year after delivery of the product. The reduction in time-limit does not apply: - to damages culpably attributable to us arising from injury to life, limb or health and for other damages caused by wilful intent or gross negligence; - insofar as we have wilfully concealed the defect or accepted a warranty for the quality of the goods; - to goods which are used for a building in accordance with their normal use instructions and whose defects were caused by this; - for statutory recourse claims, which you have against us in connection with warranty rights. 7 Choice of law, place of fulfillment, jurisdiction (1) Chinese law shall apply. This choice of law only applies to customers if it does not result in the revocation of the protection guaranteed by the mandatory provisions of the law of the country in which the respective customer’s usual place of residence is located (benefit-of-the-doubt principle). (2) If you are not a consumer, but a businessman, a legal entity under public law, or an institutional fund governed by public law, our place of business is the place of jurisdiction as well as the place of fulfillment for all services that follow from the business relationships that exist with us. The same condition applies to situations in which you are not associated with a general place of jurisdiction in China or Hong Kong, as well as situations in which the place of residence or the usual place of residence is not known at the time of commencement of proceedings. This has no bearing on the capacity to call upon the court associated with another place of jurisdiction. __________________________________________________________________________ II. Customer information 1. Identity of the supplier AUTOSVS TECHNOLOGY CO LTD Address: Rm A 15F Bldg A No.1 world plaza Hongli west road Lianhua street Futian District Shenzhen 518034 China Telephone: +86(0)75583271865, 83271875 E-Mail: service@unichip-tec.com We are not willing to enter into dispute resolution proceedings before the consumer arbitration board. 2. Information regarding the conclusion of the contract The technical steps associated with the conclusion of the contract, the contract conclusion itself, and the correction options are executed in accordance with the regulations "conclusion of the contract" in our standard business terms (part I.). 3. Contractual language, saving the text of the contract 3.1 Contract language shall be English. 3.2 The complete text of the contract is not saved with us. Before the order is sent, via the online - shopping cart system the contract data can be printed out or electronically saved using the browser’s print function. After the order is received by us, the order data, the legally-mandated details related to distance selling contracts, and the standard business terms are re-sent to you via e-mail. 3.3 You will be sent all contractual information within the framework of a binding offer in written form, via E-mail for example, for quotation requests outside of the online shopping basket system, which can be printed out or saved electronically in a secure manner. 4. Main features of the product or service The key features of the goods and/or services can be found in the respective quote. 5. Prices and payment arrangements 5.1 The prices mentioned in the respective offers represent FOB China prices, as do the shipping costs. They include all the price components, including all the incidental taxes. 5.2 The dispatch costs that are incurred are not included in the purchase price. They can be viewed by clicking the appropriate button on our website or in the respective quote, are shown separately over the course of the order transaction, and must additionally be borne by you, insofar as free delivery is not confirmed. 5.3 If delivery is made to countries outside of China, we may incur unreasonable additional costs, such as duties, taxes, or money transfer fees (transfer or foreign exchange fees charged by the banks), which you must bear. You must also bear the costs arising from money transfers in cases in which the delivery is made to our HSBC Bank account in Hong Kong. 5.4 The payment methods that are available to you are shown by clicking the appropriate button on our website or are disclosed in the respective quote. 5.5 Unless otherwise specified for the respective payment methods, the payment claims arising from the contract that has been concluded become payable immediately. 6. Delivery conditions 6.1 The delivery conditions, delivery date, and existing supply restrictions, if applicable, can be found by clicking the appropriate button on our website or in the respective quote. 6.2 If you are a consumer, the following is statutorily regulated: The risk of the sold item accidentally being destroyed or degraded during shipping only passes over to you when the item in question is delivered, regardless of whether or not the shipping operation is insured. This condition does not apply if you have independently commissioned a transport company that has not been specified by us or a person who has otherwise been appointed to execute the shipping operation. If you are a businessman, the delivery and shipping operations take place at your own risk. 7. Statutory warranty right Liability for defects is governed by the “Warranty” provisions in our General Terms and Conditions of Business (Part I).

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